How PFCU Built a Modern Cannabis Banking Concierge Service in Michigan

The Challenge

Cannabis-related businesses (CRBs) in Western Michigan often face difficulty opening bank accounts and finding tailored financial services. PFCU recognized this unmet need and sought to serve the cannabis industry responsibly while ensuring strong compliance and member-first service.

The Green Check Solution

PFCU launched a comprehensive program using Green Check tools and advisory support:

• “Cannabis concierge” model: Dedicated relationship analysts guide cannabis customers through onboarding and banking services. 
• Automated compliance platform: Streamlined document collection, validation, and ongoing monitoring. 
• Full-service business banking: Checking, savings, debit cards, online tools including payroll, personal banker support. 
• Support during setup and launch: Green Check provided expertise during planning, training, and implementation to meet timelines and avoid pitfalls. 

“Our partnership with Green Check helped us design a best‑in‑class program that serves legal cannabis businesses seamlessly across Michigan.” — PFCU team

The Results

• Western and Central Michigan CRBs now have reliable access to compliant banking services. 
• PFCU offers business checking, savings, debit, online payroll, and personalized concierge support. 
• Compliance and onboarding workloads dropped, enabling better transparency and program management. 
• The structured platform and service-led model elevated trust with members and the local community. 

What’s Next?

• Expanding to offer lending solutions to direct and indirect cannabis businesses. 
• Enhancing membership using market-driven data insights. 
• Continually refining compliance operations and member experience using Green Check platform enhancements. 

Call to Action

Interested in launching or upgrading your cannabis banking program?
Contact us to explore how Green Check can help your institution build trusted, scalable cannabis financial services.